Case Study

Corporate Car Rental Service Provider Digitization

How a nationwide provider transformed contracts, bookings, vendor coordination, SLA monitoring, and billing into a transparent, automated, and scalable operation.

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Scope

Multi‑Corporate

Bookings

Portals + Email AI

SLA

Real‑time

Finance

Auto Billing

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Dashboard

Ops Overview

Real‑time

Bookings Today

On‑Time Pickup

Active Vendors

Invoices Ready

SLA Snapshot

Improved punctuality and quality

Finance Health

Accurate fares and timely settlements

Note: Generic dashboard counters for demo.

Background

A nationwide car rental service provider managed transportation for multiple corporates with varying tariffs, SLAs, and payment schedules. Operations relied on manual processes, making it difficult to coordinate vendors, process bookings, track SLA compliance, and reconcile payments.

To solve this, the provider implemented a Corporate Car Rental Management Application offering end‑to‑end automation for contracts, bookings, service allocation, and payments.

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Challenges

  • Different agreements for each corporate with unique SLAs and tariffs.
  • Manual bookings through emails and phone calls.
  • Vendor coordination across multiple cities.
  • Delayed payments and disputes due to billing mismatches.
  • Need for employee role‑based booking aligned with corporate travel policies.
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Solution Overview

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1. Corporate Contract Management

Digital agreements capturing tariffs, SLAs, and payment terms, with SLA monitoring.

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2. Booking Interfaces

Dedicated portals for corporates; employees book based on role/authority with approval workflows.

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3. AI‑Powered Email Processing

Booking emails auto‑read, trips auto‑created, and allocated to vendors.

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4. Smart Cab Allocation

Auto‑match trips to vendors or fleet based on SLA, availability, and cost.

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5. Billing & Payment Automation

Auto‑fare calculation per contract, consolidated corporate invoices, and automated vendor settlements.

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6. Analytics

Dashboards for corporates (usage, spend, SLA compliance) and vendors (performance, demand trends).

Usage SLA Spend Trends

Automation

Bookings→Billing

Experience

Self‑Service

Compliance

SLA‑Driven

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Outcomes

Streamlined Operations

End‑to‑end automation of bookings, billing, and settlements.

Enhanced Corporate Experience

Employee self‑service portals and AI‑powered bookings ensured convenience.

SLA Compliance

Real‑time monitoring improved punctuality and service quality.

Financial Accuracy

Automated invoicing reduced disputes and enabled timely vendor payments.

Scalability

Easy onboarding of new corporates and vendors across cities.

Competitive Edge

Transparent pricing and policy‑driven service improved client retention.

Conclusion

By digitizing its services, the provider transformed into a tech‑enabled, SLA‑driven mobility partner, delivering reliable, transparent, and scalable transportation solutions to corporates nationwide.

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